Returns & Refunds

SunwayJaipurOnline – Return & Refund Policy

At SunwayJaipurOnline, customer satisfaction is our priority. However, due to the nature of our products, we follow a strict No Refund & Limited Return/Exchange Policy. Please read this policy carefully before making a purchase.

1. No Refund Policy

All sales are final. We do not offer refunds on purchases except in the specific circumstances mentioned in this policy.

2. Damaged or Defective Product – Refund Policy

Refunds will only be considered in rare cases where:

The product is genuinely damaged or defective and unfit for its intended use.
A replacement product of the same design, size, and color is not available.
The customer provides sufficient proof of the issue, including:
- A clear and unedited unboxing video of the package.
- Clear, high-resolution photographs showing the damage or defect.
- Proof of purchase, such as the Order Number or Invoice.

All evidence must be submitted within 24 hours of delivery.

Please contact us at:

📧 Email: support@sunwayjaipur.com

📞 WhatsApp / Phone: +91 XXXXXXXXXX

If the refund is approved, it will be processed within 7–10 business days to the original payment method, subject to the applicable payment provider's processing time.

3. Exchange Policy – Size Only

Products may be exchanged only for a different size of the same product, subject to stock availability.

Conditions for Exchange:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories must be intact.
Exchange requests must be raised within the applicable return/exchange period communicated with the order.
The customer must provide a clear and unedited unboxing video and clear photographs of the product.
Shipping costs related to the exchange will be borne by the customer.
Exchange is subject to product and size availability.
If the required size is unavailable, no refund will be issued.

4. Return Conditions

Returns will only be accepted where specifically approved by SunwayJaipurOnline under this policy.

Products that are:

Used or worn
Washed
Altered or modified
Damaged after delivery
Missing original tags or packaging

may not be eligible for return or exchange.

5. Color & Product Variation

We make every effort to display our products as accurately as possible. However, slight variations in product color may occur due to lighting conditions, photography, device settings, or screen resolution.

Minor color variations will not be considered a valid reason for refund, return, or exchange.