Shipping Policy

At SunwayJaipurOnline, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, sales, or high-demand periods, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery timelines:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping may be available on selected products or minimum order values during promotional periods.
Any applicable shipping charges will be clearly communicated before order confirmation.

4. Order Tracking

Once your order has been shipped:

You will receive a tracking ID through SMS, Email, or WhatsApp, where applicable.
Customers can track their shipment using the tracking details provided after dispatch.
Tracking information may take some time to become active after the order is handed over to the courier partner.

5. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If the customer is unavailable during delivery attempts:

The package may be returned to us.
Re-shipping charges may apply if the order needs to be sent again.
Customers are requested to remain available at the provided delivery address.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping and contact information while placing an order.

SunwayJaipurOnline will not be responsible for:

Delays caused by incorrect or incomplete address details.
Failed deliveries due to incorrect or unreachable phone numbers.
Orders delivered to an address incorrectly entered by the customer.

Please verify your name, address, PIN code, and contact number carefully before placing your order.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions
Courier or transportation issues
Festivals and public holidays
Operational or logistical delays
Natural disasters or other unforeseen circumstances

In such cases, we request customers to allow additional time for delivery.

8. Damaged Package During Delivery

If the outer packaging appears damaged, opened, or tampered with at the time of delivery:

Please record a proper unboxing video from the beginning, before opening the package.
Take clear photographs of the package and any visible damage.
Contact our support team within 24 hours of delivery.
Please retain the original packaging until the issue has been resolved.

Claims without sufficient photo/video evidence may not be accepted.